This Cookie Policy explains how Elk Agent ("Elk Agent", "we", "our", or "us") uses cookies and similar tracking technologies when you visit our website, dashboard, or any Elk Agent-powered widgets (the "Service"). This policy should be read together with our Privacy Policy.

By continuing to use the Service, you consent to the use of cookies as described here, unless you disable them in your browser settings.

1. What Are Cookies?

Cookies are small text files stored on your device by your web browser. They are widely used to enable core functionality, improve performance, and provide analytics about how visitors use websites.

Cookies may be:

• Session cookies — deleted when you close your browser
• Persistent cookies — stored until they expire or are deleted manually
• First-party cookies — set directly by Elk Agent
• Third-party cookies — set by services we integrate with (e.g., analytics providers)

2. Why We Use Cookies

Elk Agent uses cookies for the following purposes:

2.1 Essential / Strictly Necessary Cookies

Required for the website and dashboard to function properly. These include:

• Authentication cookies
• Session management
• Security and fraud-prevention mechanisms
• Access control within your workspace

These cookies cannot be disabled, as they are required for the Service to operate.

2.2 Functional Cookies

These cookies enhance your experience, such as:

• Remembering your login state
• Saving dashboard preferences
• Maintaining language settings

2.3 Analytics & Performance Cookies

These help us understand how the Service is used:

• Tracking page visits
• Identifying usage patterns
• Monitoring performance issues
• Improving UI/UX

We may use tools such as:

• Google Analytics
• Vercel analytics
• Self-hosted usage tracking

Analytics data is aggregated and does not identify you directly.

2.4 Marketing & Advertising Cookies (Optional)

Elk Agent may use marketing cookies for:

• Tracking ad effectiveness
• Understanding interest in our product
• Reaching users through retargeting ads

Marketing cookies will only be used if you explicitly opt-in where required by law.

2.5 Cookies in Elk Agent Widgets

If you embed an Elk Agent chatbot or widget on your website, we may use cookies to:

• Maintain session continuity for end users
• Track widget usage patterns
• Prevent abuse or rate-limit requests

We do not use widget cookies to track users across unrelated websites.

3. Third-Party Cookies

Elk Agent integrates with trusted third parties who may set cookies, such as:

• Cloud hosting providers
• Analytics services
• Payment processors
• Identity/OAuth providers
• Error monitoring tools

These external vendors cannot access Elk Agent user data except for their operational purpose.

A list of our subprocessors is available upon request.

4. How to Manage or Disable Cookies

You can manage, block, or delete cookies at any time using your browser settings.

Common browsers:

• Chrome
• Safari
• Firefox
• Edge

Disabling certain cookies may affect:

• Login ability
• Dashboard functionality
• Widget or chat performance

Essential cookies cannot be disabled, as they are required to operate the Service.

5. Do Not Track (DNT)

Some browsers offer a "Do Not Track" setting. Elk Agent currently does not respond to DNT signals due to lack of an industry standard, but we are open to supporting it in the future.

6. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect:

• Changes in legal requirements
• Improvements in our Service
• Updates to cookie technology

If changes are significant, we will notify users via:

• Dashboard announcements
• Email notifications

7. Contact Us

If you have questions about this Cookie Policy or your privacy rights, please contact at support@elkagent.com